Federal Govt: Contact Representative

Organization: Social Security Administration

Website:  SSA

Title:Contact Representative

Location: Portland, OR

Salary: $33,013 - 36,790, plus federal benefits

Description:
Contact Representatives interview beneficiaries and the general public to determine the nature of their problem; explain technical information, gather facts and resolve problems relating to Social Security programs. As the first point of contact, you are responsible for speaking with beneficiaries or inquirers in person or by telephone to provide information on SSA laws, rules and regulations. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using state-of-the-art computer technology to access and update information about claims.

Qualifications:
This bilingual position requires the ability to speak both Russian and English fluently.

GS-5: Requires 52 weeks of specialized experience equivalent to the GS-4 level in the Federal service.  Specialized experience is experience providing straightforward factual information which involves basic interpretation and application of policies and guidelines related to a complex or regulatory program.

GS-6: Requires 52 weeks of specialized experience equivalent to the GS-5 level in the Federal service.  Specialized experience is experience in the application and interpretation of complex technical or regulatory laws, rules, regulations, or written guidelines and explaining these requirements to a variety of individuals. 

To Apply: Apply Here by February 18, 2010