Federal Govt: Contact Representative (Russian)

Organization: Social Security Administration

Website:  SSA

Title:Contact Representative

Location: Sacramento, CA

Salary: $33,521 - 53,983, plus federal benefits

Description:
Contact Representatives interview beneficiaries and the general public to determine the nature of their problem; explain technical information, gather facts and resolve problems relating to Social Security programs. Once selected for the Service Representative position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. As the first point of contact, you are responsible for speaking with beneficiaries or inquirers in person or by telephone to provide information on SSA laws, rules and regulations. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using state-of-the-art computer technology to access and update information about claims.

Qualifications:
Education

For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor's degree. A bachelor's degree is fully qualifying for GS-5.

For GS-6: Successful completion of at least one half an academic year of graduate education in a field that is directly related to the position. Examples of a field directly related: a major in Family Studies, Social Work, Business Administration or Public Administration.

For GS-7: Successful completion of at least one academic year of graduate education in a field that is directly related to the position. Examples of a field directly related: a major in Family Studies, Social Work or Public Administration. One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information cannot be obtained from your school, we will consider 18 semester/27 quarter hours to be equal to one year of full-time study.

Work
For GS-5: At least 52 weeks of full-time work experience equivalent to the GS-04 grade level in the Federal Service, performing all or most of the following tasks as stated below:

1. Applying laws, rules or regulations and written guidelines;
2. Communicate orally in order to provide information, assistance, or instructions to members of the general public or their representatives;
3. Perform administrative and clerical processes using a computer to reconcile discrepancies, associate documents with related files/records, etc.;
4. Write correspondence in response to inquiries and drafted a variety of other written products.

For GS-6 : At least 52 weeks of full-time work experience equivalent to the GS-05 grade level in the Federal Service, independently performing all or most of the following tasks:

1. Applying and interpreting laws, rules, regulations, and written guidelines;
2. Communicating orally with a large volume (daily or continuously) of people from different socioeconomic backgrounds in order to provide or elicit information;
3. Performing administrative and clerical processes using a computer to reconcile discrepancies; and
4. Writing correspondence in response to technical inquiries and drafting a variety of other written products.

For GS-7: At least 52 weeks of full-time work experience equivalent to the GS-06 grade level in the Federal Service, independently performing all or most of the following tasks:

1. Interpreting complex laws, regulations and written guidelines (e.g., Federal, State or County laws);
2. Communicating orally, with a large volume of people from different socioeconomic backgrounds in order to resolve problems and provide advice/guidance about program policies, benefits, etc.;
3. Performing administrative and clerical processes using a computer to reconcile discrepancies; and
4. Writing correspondence in response to complex inquiries for technical information and preparing a variety of other types of written work products.

To Apply:  Apply Here

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