Study Abroad Advisor, Northern/Central/Eastern Europe (Sweden, Czech Republic, Hungary, Poland, Russia)

Organization:  CIEE

Website:   CIEE

Title: Study Abroad Advisor

Location: Portland, ME

Compensation: Not Listed

Description:
The Study Abroad Advisor (SAA), based in the CIEE Portland office, has primary responsibilities for students between the point of application and the point of departure on the program. The SAA is responsible for the review and acceptance of applicants, tracking and collection of supplementary application and pre-departure materials, efficiency in processing student applications, customer service to applicants, parents and study abroad advisors and maintaining the integrity of participant data in the database system. The SAA also oversees the creation of participant pre-departure materials, including visa instructions, as well as their collection and dispersal to the appropriate staff people. In addition, the SAA is responsible for contributing to strategic student and campus outreach efforts to grow student participation in CIEE study abroad programs.

Qualifications:

• Education - Bachelors degree required.
• Work Experience – 3-4 years of work experience in a customer service oriented field. Demonstrated interest in education abroad or higher education is preferred.
• Experience Abroad - Personal study or living abroad experience is required. Experience living or studying in Northern/Central/Eastern Europe is strongly preferred.
• Foreign Language Experience – proficiency in Russian, Czech, Polish or Hungarian is preferred.
• Customer Service - Must have strong service skills and the ability to resolve issues fairly and expediently. Must be able to exude empathy and control over the phone and in email.
• Time Management - Must have the ability to plan for and manage multiple tasks and priorities simultaneously and on tight deadlines.
• Administration - Must have strong organizational and administrative skills and extreme attention to detail.
• Interpersonal - Must be a team player and self starter able to exercise sound judgment to handle a variety issues.
• Communication - Must be able to communicate clearly and succinctly with various audiences.
• Travel - Must be willing and able to travel regularly in support of program outreach efforts. Travel will be approximately 15% of year.
• Technology - Must have solid experience working with Microsoft Office Programs including Word, Excel and Outlook. Must know how to set up mail merges and how to format spreadsheets and documents. Must be comfortable with learning new databases and technology.
• Flexibility – Must have a high tolerance for ambiguity and the flexibility necessary to respond quickly and appropriately to changing circumstances and priorities 

To Apply:
Interested candidates please email a cover letter and resume to cieeresume@ciee.org. Please put “Study Abroad Advisor – Northern/Central/Eastern Europe” in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.
 


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